You Have Two Ears And One Mouth … HEL-Lo!
The key to communication and having power and influence with people can be summed up in one sentence: Seek first to understand, then to be understood. In other words, listen first, talk second. This is Habit 5 and it works. If you can learn this simple habit – to see things from another’s point of view before sharing your own – a whole world of understanding will be opened up to you.
- Sean Covery, Author of The 7 Habits of Highly Effective Teens