Level 5 – Resonant Listening – Heartfelt, making a connection, hearing what they say and understanding what they feel.
Level 4 – Reflective Listening – Listening to understand, hearing what is being said, and more importantly, what’s not being said.
Level 3 – Respectful Listening – Attentive listening, wanting them to know they’ve been heard.
Level 2 – Responsive Listening – Not really hearing what’s being said, just waiting for your turn to talk.
Level 1 – Reluctant Listening – Not listening, just waiting for them to finish and go.